Me:<\/p>\n
The price wasn\u2019t active yesterday [Saturday]. \u00a0The sale ended on Friday. \u00a0The manufacturer just hadn\u2019t taken the advertisement down yet, but the ad does state the end date of July 7.<\/span><\/p>\n Customer:<\/p>\n Oh interesting. I didn’t realize they could falsly advertise a different price than they would process at checkout. (I got all the way through the checkout process last night except to confirm it with that listed price) <\/span><\/p>\n Is ok though, I can let our group know to be aware of this in the future. <\/span><\/p>\n Turns out we are going to be able to get the program for $90 anyway, so it all worked out in the end! <\/span><\/p>\n Thanks anyway.<\/span><\/p>\n Me:<\/p>\n Hi, Maryann. \u00a0I\u2019m very glad you were able to get a good price! \u00a0Actually, please don\u2019t let your disappointment at being able to take advantage of the sale make you think the manufacturer was falsely advertising. \u00a0We, for one thing, do not put the products on sale at all – always the same price – though we will beat other prices that are currently valid by the manufacturer or any other licensed reseller.<\/span><\/p>\n And as for the manufacturer – I went to college with these guys and they are honest as the day is long. \u00a0All that happened was that they put up a notice of a sale that specified that the end date was July 7 right in the text in a prominent place. \u00a0And since the sale ended Friday night and they aren\u2019t open on the weekend, they just didn\u2019t get around to taking down the notice – probably just an oversight, but they never falsely advertised.<\/span><\/p>\n So, with your comment, \u201cOh interesting. \u00a0I didn\u2019t realize they could falsly advertise a different price\u2026\u201d as you see they didn\u2019t advertise a different price. \u00a0I\u2019m sorry you didn\u2019t see the end date when you went to order.<\/span><\/p>\n Still, accusing my good life-long friends of falsely advertising does offend me, and I\u2019m very sorry you felt the need to sling accusations. \u00a0Though I am still glad you found good price.<\/span><\/p>\n Melanie<\/span><\/p>\n Storymind<\/span><\/p>\n — Now normally I just accept the abuse some customers feel they need to dump on me, as if I wasn’t a real person and as if their disappointment, justified or not, is a valid reason for shedding their own unhappiness onto someone else and making them miserable. \u00a0Just the price of doing business I figure.<\/p>\n But THIS day, I’m sitting here watching a beautiful PBS documentary on the Pacific ocean, enjoying a Sunday dinner \u00a0of pot roast, potatoes, and of shallots and carrots we grew in our own garden. \u00a0I served it up on the very plates my beloved grandmother used to serve the very same meal for Sunday dinner hundreds of times in my life – very special.<\/p>\n And I am doing a little customer service on the computer to help any wayward purchasers, even though I’m technically closed for the weekend. \u00a0And this one person stomps into the middle of that with accusations against my friends and just a generally bad attitude.<\/p>\n It is moment like these that make we want to retire from selling products at all and just do it all through Amazon or just focus on my story consultation services.<\/p>\n But I suppose my main reason for posting this is to remind us all (me included) that even a casual snarky comment, in person, in email, or in a post on social media and throw a little bitterness into a beautiful moment, or worse, be the straw that broke the camel’s back for someone just barely managing to cope with a bad day.<\/p>\n To paraphrase a famous quote: “Think twice, post once.”<\/p>\n
![](\"https:\/\/storymind.com\/blog\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-27-3.58.58-PM.png\")
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